Storage Support Services

Storage Hardware Support

For 25 years, Park Place Technologies has provided exceptional global service and support for data center storage hardware for OEMs like EMC, Hitachi, and NetApp. Your equipment’s uptime is our top priority, that is why we offer flexible service level agreements to meet your organization’s needs as well as a live, domestic call center available 24 hours a day, 7 days a week.

Park Place supports the following OEMs for storage hardware and more:

We support the following devices:

garnter qoute

“TPM may enable the safe extension of services lives of installed storage arrays, make changing storage vendors easier, and provide leverage when negotiating infrastructure refreshes with incumbent vendors.”

Gartner
LOWER BOTH STORAGE ACQUISITION AND OWNSERSHIP COSTS BY USING THIRD-PARTY MAINTENANCE, 2017 UPDATE GARTNER, 3 MARCH 2017

Customizable Service Levels

Adjust service levels or add and delete equipment from your Storage Support Services contract at any time.

    7 x 24 x 4
  • 24 hours a day, 7 days a week
  • Initial phone-based diagnosis
  • Field Engineer on-site (if required) within 4 hours after customer contact
    5 x 8 x 4
  • 8:00 AM to 5:00 PM, Monday through Friday
  • Initial phone-based diagnosis
  • Field Engineer on-site (if required) within 4 hours after customer contact
    Next Day
  • Initial phone-based diagnosis
  • Field Engineer on-site (if required) the following business day after customer contact

Plus, leverage our global support network as part of every plan

See a complete list of our service locations ►

Over 110 stocking locations
Customers in over 70 countries
Over 126,000 parts
Direct access to an engineer within 4 hours from your location

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