Remember the exuberance as a kid when you’d say, “Look Ma, no hands?” It’s similar to the joy data center managers today experience when they switch the Park Place Technologies EMC hardware support solutions. Suddenly, the burdensome maintenance tasks associated with maximizing uptime are out of their hands and their staff is free to take on the other 101 demands placed on them each day.
While the sense of relief has always been palpable, Park Place is now delivering even greater value with our ParkView predictive maintenance system. It’s armed with machine learning algorithms, and not just for show. The system actively monitors all covered equipment 24/7 and identifies faults at the very earliest sign, often before traditional monitoring systems or human oversight would uncover them.
That’s pretty cool, but what comes next feels like the real magic. Once a potential issue is identified, ParkView automatically files a detailed trouble ticket, with product information and the application’s “thoughts” on the underlying cause. (Sorry, it’s so smart, it’s tough not to anthropomorphize.) This reaches Park Place engineers within seconds, launching our highly acclaimed, Level III-only engineering response. Almost the instant the client could become aware of a problem, we’re making contact about a resolution.
Think about everything that process leaves out. The initial problem identification and the chance that someone will miss a warning sign. The search for the “guilty” hardware. The quest for contract details. The call for support and maybe a “severity level assessment” and associated wait time. The back-and-forth with the help desk to triage. And often, multiple on-site calls to implement the solution.
Park Place clients get to skip over all of those frustrations and get right to the solution. No wonder we’re delivering 31% faster issue resolution, which translates directly into greater uptime.
We believe that ParkView is nothing short of revolutionary for the support market, and our Innovation of the Year Award for ParkView in The Storage Awards for Europe confirmed it. If you’d like to experience the benefits of our high-performance, “hands free” EMC maintenance, let us know. We’d be happy to demo ParkView and provide insight about how it’s helping other clients increase uptime and support more equipment with less staff.