Service Level Agreements

Customizable Service Levels

Adjust service levels or add and delete equipment from your contract at any time.

    7 x 24 x 4
  • 24 hours a day, 7 days a week
  • Initial phone-based diagnosis
  • Field Engineer on-site (if required) within 4 hours after customer contact
    5 x 9 x 4
  • 8:00 AM to 5:00 PM, Monday through Friday
  • Initial phone-based diagnosis
  • Field Engineer on-site (if required) within 4 hours after customer contact
    Next Day
  • Initial phone-based diagnosis
  • Field Engineer on-site (if required) the following business day after customer contact

Enjoy the flexibility of our custom service levels

Receive flexible service level agreements to meet your individual IT needs

Your test and production environments, platform mix and data center needs continue to vary. Together they create a challenge. Park Place Technologies understands, so we’ll customize a maintenance program to meet your needs. We will adjust service levels or add and delete equipment from your contract at any time. With our service level agreements, you’ll gain access to our experienced field service and Level 3 engineers across the globe.

Park Place Technologies offers customers online event tracking systems that enable anytime, anywhere access, 24×7 monitoring of their data center environment, service levels and events within any incident.