Dell VMAX maintenance hand working on server rack

EMC VMAX Maintenance & Support

World-class Dell VMAX support from a global leader in IT maintenance.

World-Class Dell EMC VNX Support

Park Place Technologies can help your IT team maintain your Dell EMC VMAX hardware even after the OEM establishes its EMC End of Service Life.

Companies using EMC VMAX systems should consider purchasing new data center hardware or partnering with a dedicated third party IT storage maintenance provider.

Park Place Technologies offers third party data center maintenance plans for VMAX devices when your EMC warranty has expired and cannot be renewed. We can generally offer post-warranty VMAX support at 30-40% less than your old OEM contracts so your IT budget isn’t consumed by a potentially costly hardware upgrade.

We’re proud to offer quality, affordable service on the following VMAX, VMAX2, and VMAX3 models as we have for years delivered on a range of EMC equipment:

  • EMC VMAX 10K, which has earned a reputation as the most affordable multi-controller array and keeps improving with new updates.
  • EMC VMAX 20K, which brings up to 3,200 drives for 2 PB of usable storage to this line.
  • EMC VMAX 40K, the granddaddy VMAX array introduced in 2012 with hybrid cloud environments in mind.
  • EMC VMAXe, the scaled down version of the VMAX that enables high performance cloud storage at an entry-level price of $200,000.

Get Your VMAX Maintenance Quote Today!

Supported Dell EMC VMAX Devices

Park Place helps your IT team extend the useful life of Dell EMC VMAX storage equipment by providing world-class support and service that includes our highly-responsive 24/7 domestic call center. Park Place Technologies supports the following VMAX models before and after they reach their EOL and EOSL dates, so even if you can still renew your Dell EMC warranty, it may pay to do it with us instead!
    • EMC VMAX 10k
    • EMC VMAX 20k
    • EMC VMAX 40k
woman providing EMC VNX support through headset

Flexible VMAX Service Agreements

Park Place Technologies offers maintenance for EMC VMAX to extend the life of your Dell storage systems by providing world-class EMC maintenance and support that includes our fast and responsive 24/7 domestic call center. Park Place supports the following Dell devices:

  • 24 hours a day, 7 days a week
  • Initial phone-based diagnosis
  • Field Engineer on-site (if required) within 4 hours after customer contact
support for EMC VNX mobile dashboard

A Portal in Your Pocket

As a leading 3rd party maintenance company, PPT has created a first of its kind app, PPTechMobile, that brings the self-service convenience of our customer portal (Central Park) right to your mobile devices.

Features:

  • Submit, edit and view incidents
  • Monitor escalation processes
  • Access all contracted assets
  • In order to use PPTechMobile, customers will first need to register for Central Park.

Engineer Expertise

We employ a highly experienced team of advanced L3 and field service engineers that account for an average 15 years of direct OEM experience with server, storage, and networking hardware. These Dell VMAX maintenance and support teams are located around the world and can be on-site at your facility within 4 hours, 7 days a week, 24 hours a day. That’s professional IT support whenever you need it, wherever your storage hardware is located.
  • 600+
    Global Professionals
  • 15+
    Years Average Experience
  • 150K+
    Service Calls in 2021
Park Place Technologies Service Locations Map

Central Park Customer Portal

View all your assets and solve any issue with greater efficiency and improved response times. Central Park provides a single pane of glass that allows you to:
  • Get real-time visibility for all events
  • Submit a ticket
  • View open/closed tickets
  • View all active Park Place contracts
  • View all assets under contract (active or inactive)
  • Add equipment
  • Add, update, enable, and disable technical contacts per location