hand pulling from Dell Compellent support storage stack

Dell EqualLogic Support & Maintenance

Receive Dell EqualLogic support from global field engineers.

World-Class Third Party EqualLogic Support

With Park Place Technologies, you can get support for Dell EqualLogic hardware that extends its end of service life and get direct access to our technical support team.

Support for EqualLogic storage systems is not forever, at least not from Dell. Many popular products are nearing the original equipment manufacturer’s (OEM’s) end of life date, also known as the Dell end of support life (EOSL). EqualLogic has been known for its high cost. But post-warranty EqualLogic support needn’t be, er, equally expensive. Park Place’s contracts average 40% to 70% savings off Dell’s support pricing—yet include more benefits and services. Our Dell maintenance support also eliminates access barriers, such as escalation procedures, and supplies immediate, direct access to Level 3 support engineers.

Supported Dell EqualLogic Devices

Park Place allows you to extend the life of your Dell data center hardware by providing world-class service and support (beyond your EqualLogic end of life) that includes our fast and responsive 24/7 domestic call center. Park Place offers EqualLogic maintenance for the following Dell devices:
    • Dell EqualLogic PS100E
    • Dell EqualLogic PS5000E
    • Dell EqualLogic PS5000X
    • Dell EqualLogic PS5000XV
    • Dell EqualLogic PS5500E
    • Dell EqualLogic PS4000E
    • Dell EqualLogic PS6000E
    • Dell EqualLogic PS6010E
    • Dell EqualLogic PS4000XV
    • Dell EqualLogic PS6000X
    • Dell EqualLogic PS6000XV
    • Dell EqualLogic PS6000S
    • Dell EqualLogic PS6000XSV
    • Dell EqualLogic PS6010X
    • Dell EqualLogic PS6010XV

Flexible Service Levels

A Park Place Dell EqualLogic extended warranty allows you to extend the life of your storage hardware by providing world-class service and support that includes our fast and responsive 24/7 domestic call center. Park Place supports the following Dell devices:

  • 24 hours a day, 7 days a week
  • Initial phone-based diagnosis
  • Field Engineer on-site (if required) within 4 hours after customer contact

A Portal in Your Pocket

As one of the top third-party hardware maintenance providers, PPT has created a first of its kind app, PPTechMobile, that brings the self-service convenience of our customer portal (Central Park) right to your mobile devices.

Features:

  • Submit, edit and view incidents
  • Monitor escalation processes
  • Access all contracted assets
  • In order to use PPTechMobile, customers will first need to register for Central Park. Register here.

Engineer Expertise

Park Place Technologies employs an experienced team of field service and advanced L3 engineers that have an average 15+ years of direct OEM experience with storage hardware. These Dell EqualLogic support teams are located in cities globally and can be on-site at your facility within 4 hours. That is professional support wherever your storage hardware is located, whenever you need it.
  • 400+
    Global Professionals
  • 15+
    Years Average Experience
  • 100K+
    Service Calls in 2020

Central Park Customer Portal

View all your assets and solve any issue with improved response times and greater efficiency. Central Park provides a single pane of glass that allows you to:
  • Get real-time visibility for all events
  • Submit a ticket
  • View open/closed tickets
  • View all assets under contract (active or inactive)
  • View all active Park Place contracts
  • Add, update, enable, and disable technical contacts per location
  • Add equipment