All about UPTIME

Helping Cloud Providers save on hardware maintenance.

Maximizing your UPTIME is our top priority

Supporting storage, server, and network hardware for over 500 Cloud hosting and infrastructure customers. UPTIME is in our DNA, it’s why we’re the Cloud’s preferred partner for third party IT infrastructure management.

How Third Party Maintenance Works

With our third party maintenance, you’ll find an ally who creates maintenance agreements that fit your organization and your IT infrastructure environment. You will gain an operational advantage with flexible contracts and cloud-ready service agreements, a global 24/7 support center with immediate incident escalation, and direct access to our badged field service and advance engineering teams.

Supported OEMs

Engineering Expertise

We employ a comprehensive team of field service and advanced L3 engineers that have an average of 15+ years of direct OEM experience. These teams are located in cities around the world and can be on-site at your facility within 4 hours. That’s professional support whenever you need it, wherever your hardware is located.
  • 400+
    global professionals
  • 15+
    years of direct OEM experience
  • 100K+
    service calls in 2020

The only automated hardware support in the industry

ParkView Hardware Monitoring™ is a fully automated maintenance service that streamlines the hardware support process and helps data centers boost uptime. Our ParkView platform monitors your hardware 24/7 so you don’t have to. When an event is detected, ParkView instantly creates a ticket including the details necessary to resolve the issue, so there’s no need to call us.

  • Hosted solution for server and storage monitoring at both the hardware and software level.
  • Industry’s only fully-automated maintenance service
  • Detects faults automatically 24/7
  • Open tickets, performs triage, dispatches engineers
  • 97% first-time fix rate
  • 31% faster Mean Time to Repair
  • Security features are based on your company’s unique requirements and all data transmitted to ParkView™ is SSL encrypted
  • Reduces the average number of touchpoints to resolve an issue from 8 to just 2