All about UPTIME
Helping Cloud Providers save on hardware maintenance.
Maximizing your UPTIME is our top priority
Supporting storage, server, and network hardware for over 500 Cloud hosting and infrastructure customers. UPTIME is in our DNA, it’s why we’re the Cloud’s preferred partner for third party IT infrastructure management.
How Third Party Maintenance Works
With our third party maintenance, you’ll find an ally who creates maintenance agreements that fit your organization and your IT infrastructure environment. You will gain an operational advantage with flexible contracts and cloud-ready service agreements, a global 24/7 support center with immediate incident escalation, and direct access to our badged field service and advance engineering teams.
Multi-Vendor SupportThe OEM’s engineers are focused solely on their products. Our engineers maintain deep expertise in a full range of OEM equipment. From HPE, Juniper, DELL EMC, IBM, Hitachi, and more there is rarely a problem that our engineers haven’t seen.
Flexible Service Level AgreementsWe believe in the “One Contract, One Contact” model. You set the equipment, service and support level, and we put it all on a single easily managed contract.
We employ a comprehensive team of field service and advanced L3 engineers that have an average of 15+ years of direct OEM experience. These teams are located in cities around the world and can be on-site at your facility within 4 hours. That’s professional support whenever you need it, wherever your hardware is located.
15+years of direct OEM experience
100K+service calls in 2020
The only automated hardware support in the industry
ParkView Hardware Monitoring™ is a fully automated maintenance service that streamlines the hardware support process and helps data centers boost uptime. Our ParkView platform monitors your hardware 24/7 so you don’t have to. When an event is detected, ParkView instantly creates a ticket including the details necessary to resolve the issue, so there’s no need to call us.
- Hosted solution for server and storage monitoring at both the hardware and software level.
- Industry’s only fully-automated maintenance service
- Detects faults automatically 24/7
- Open tickets, performs triage, dispatches engineers
- 97% first-time fix rate
- 31% faster Mean Time to Repair
- Security features are based on your company’s unique requirements and all data transmitted to ParkView™ is SSL encrypted
- Reduces the average number of touchpoints to resolve an issue from 8 to just 2