ParkView
Hardware Monitoring™​

Proactively identifies hardware events, opens tickets and triages the issue.

 

MAXIMIZE YOUR UPTIME

ParkView Hardware Monitoring proactively identifies faults 24/7. It includes a fully automated maintenance service that streamlines the hardware support process and helps data centers boost uptime. The old way of managing a data center is reactionary, time-consuming, costly and outdated. Whether you’re monitoring Storage, Server, or Network devices, ParkView reduces the number of touchpoints between you and a maintenance solution to two easy steps.

ParkView Hardware Monitoring is a part of a full suite of managed services that empower you to efficiently Discover, Monitor, Support and Optimize your IT infrastructure & cloud computing environments.     

WHAT IT MEANS FOR YOU​

Proactive Fault Protection

ParkView Hardware Monitoring proactively identifies faults 24/7 without the need for customer action of any kind.

Faster First-Time Fixes

More informed alerts results in better-prepared responses and a greater percentage of first-time fixes.

Fully Supported

ParkView Hardware Monitoring supports all storage, server and networking equipment and all OEM vendors currently supported by Park Place Technologies

Faster Response and Resolution Times

Once a fault is detected, ParkView Hardware Monitoring instantly self-creates a ticket for immediate repairs.

Extremely Secure

We set up security features based on each customer’s individual security requirements, and we ensure that non-public data is never accessed or transmitted.

Easy Implementation

ParkView Hardware Monitoring is packaged as a value-add service for supported storage systems and includes a consultative implementation with your IT staff.

Accurate Part Identification

Each generated ticket includes machine type, asset serial number, part number and fault description.

Non-disruptive

Automated detection and ticket creation enables your IT staff to focus on other data center priorities.

SUPPORTED PRODUCTS

Brocade

  • SAN Switches

CISCO

  • Catalyst
  • Nexus
  • UCS Series

DELL

  • Compellent
  • EqualLogic
  • PowerEdge
  • PowerVault
  • TL2000/4000

EMC

  • Celerra
  • CLARiiON
  • Connectrix
  • Data Domain
  • Isilon
  • RecoverPoint
  • Symmetrix
  • Unity
  • VNX
  • VNXe
  • XtremIO X1

F5 Networks

  • BIG-IP

Hitachi

  • AMS
  • HDS Unified Storage (HUS)
  • HNAS

HPE

  • 3000
  • 9000
  • 3PAR
  • EVA P6000
  • BladeSystem
  • P9000/XP
  • Proliant
  • StorageWorks  MSA P2000
  • StoreOnce 3000, 5000, 5000 Series
  • UX-Integrity

IBM

  • 3584
  • BladeCenter
  • DS 3000, 4000, 5000, 8000 series
  • Storwize
  • TS 3000, 3100, 3200 Series
  • xSeries

Juniper

  • EX Ethernet Switch

Lenovo

  • Flex System
  • ThinkSystem

NetApp

  • FAS
  • V-Series

Quantum

  • Scalar i2000, i6000

Sun-Oracle

  • SPARC

... and more

Lets Automate your Maintenance Process

ParkView Hardware Monitoring platform monitors your hardware 24/7 so you don’t have to. When an event is detected, ParkView instantly creates a ticket including the details necessary to resolve the issue, so there’s no need to call us.

  • Avoid Alert Fatigue by only receiving alerts for events that require action
  • Leads to a 31% faster mean time to repair and a first-time fix rate of 97%
  • Vendor-agnostic interface supports a wide range of OEMs, platforms, OS and generations
  • Real-time visibility via Central Park customer portal
  • Security features are based on your company’s unique requirements and all data transmitted to ParkView™ is SSL encrypted
  • Reduces the average number of touchpoints to resolve an issue from 8 to just 2
ParkView Customer Experience

ADDITIONAL OPTIONS

Take the time savings that ParkView Hardware Monitoring offers and ramp it up further. With ParkView First Call we’ll take care of your OEM ticket process, escalating your first contact with the OEM to second-level triage.

  • Park Place serves as the single point of contact for all data center assets regardless of who provides maintenance for those assets
  • Park Place will answer the customer call or email immediately and gather data about the service event
  • Park Place will open an incident with the current OEM service provider on the customer’s behalf
First Call Benefits

Start Monitoring your Hardware​

Increase your Uptime with ParkView Hardware Monitoring​

Multi-Vendor interface supports a wide range of OEMs, platforms, OS and generations

  • Multi-Vendor Hardware Monitoring
  • Proactive Event Detection
  • 31% Faster Mean Time to Repair
  • 97% First-Time Fix Rate