Proactively identifies hardware events, opens tickets and triages the issue.
ParkView Hardware Monitoring is a fully automated maintenance service that streamlines the hardware support process and helps data centers boost uptime. The old way of managing a data center is reactionary, time-consuming, costly and outdated. Whether you’re monitoring Storage, Server, or Network devices, ParkView reduces the number of touchpoints between you and a maintenance solution to two easy steps.
ParkView Hardware Monitoring is a part of a full suite of managed services that empower you to efficiently Discover, Monitor, Support and Optimize your IT infrastructure & cloud computing environments.
ParkView Hardware Monitoring platform monitors your hardware 24/7 so you don’t have to. When an event is detected, ParkView instantly creates a ticket including the details necessary to resolve the issue, so there’s no need to call us.
ParkView Hardware Monitoring proactively identifies faults 24/7 without the need for customer action of any kind.
More informed alerts results in better-prepared responses and a greater percentage of first-time fixes.
ParkView Hardware Monitoring supports all storage, server and networking equipment and all OEM vendors currently supported by Park Place Technologies
Once a fault is detected, ParkView Hardware Monitoring instantly self-creates a ticket for immediate repairs.
We set up security features based on each customer’s individual security requirements, and we ensure that non-public data is never accessed or transmitted.
ParkView Hardware Monitoring is packaged as a value-add service for supported storage systems and includes a consultative implementation with your IT staff.
Each generated ticket includes machine type, asset serial number, part number and fault description.
Automated detection and ticket creation enables your IT staff to focus on other data center priorities.
Take the time savings that ParkView Hardware Monitoring offers and ramp it up further. With ParkView First Call we’ll take care of your OEM ticket process, escalating your first contact with the OEM to second-level triage.
Multi-Vendor interface supports a wide range of OEMs, platforms, OS and generations