Cisco Third Party Support & Maintenance
Parts & labor SLAs for all Cisco hardware. Supporting all makes & models.
An Unrivalled Cisco Maintenance Provider
When your Cisco hardware warranty expires, you need a partner that can provide support without the high costs of an OEM contract. Even if you’re approaching a Cisco end of service life date, Park Place provides enterprise-grade support wherever your equipment sits in its lifecycle.
We deliver comprehensive Cisco server maintenance and Cisco network support designed to extend the usable life of your hardware. Instead of being locked into rigid OEM timelines, you get tailored coverage that aligns with your operational goals, performance requirements, and budget strategy.
From core data center servers to distributed network environments, our 3rd party Cisco maintenance services provide responsive support, expert engineering, and cost-effective protection helping you maximize uptime and confidently extend the lifespan of your infrastructure.
Supported Cisco Devices
Our Cisco IT support covers a wide range of networking & server equipment, maximizing hardware uptime.
View Supported Cisco Hardware
NETWORK DEVICES
Get Cisco network maintenance for the following devices:
- Cisco Catalyst
- Cisco ISR
- Cisco ASR
- Cisco ASA
- Cisco Nexus
- Cisco MDS
- Cisco Voice
- Cisco Wireless Controllers
- Cisco Wireless Access Points
- Cisco Meraki
- Cisco Firepower
SERVER DEVICES
Our Cisco server support covers the following:
- Cisco MCS Servers
- Cisco UCS Servers (up to M7)
Cisco Hardware Support Options
Day-1 Support, Right Out-of-the-Box
Choose a minimal support package from Cisco to maintain access to software updates - we can do the rest!
End of Service Life
Cisco may stop servicing and supporting your equipment, but we won’t! We’ll support your hardware assets as long as possible, until you’re ready for new equipment.
Post-OEM warranty transition
Explore transitioning to support to Park Place after your initial Cisco hardware warranty ends. Your maintenance savings can be reinvested into new technologies, AI, or other initiatives.
End of Life
When Cisco stops manufacturing your specific equipment model, service and support can quickly diminish. Here Park Place can take your performance to the next level with world-class service and support.
What our Cisco Hardware Maintenance Service Includes
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Break/Fix Support from Expert L1-L3 Engineers
Our team includes the most badged L1–L3 engineers in the industry, each with 15+ years of direct experience with Cisco. To ensure consistency and eliminate knowledge gaps, we use a Three-Deep model: Assigning a primary, secondary, and tertiary Cisco support technician to every location who understand your environment inside and out.
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Parts Replacement from 2400+ Stocking Locations
Our replacements are original Cisco parts procured and vetted through both commercial partners and our own testing facilities. Whether it’s a whole unit or an individual component, all Cisco hardware purchased by Park Place Technologies goes through extensive review prior to deployment, and we stock these parts at the nearest global location to you so they’re ready when you need them.
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Industry-Leading Response Times
When we say 24×7, we mean it! Our operations centers are placed strategically around the globe so someone is always there to take your call, escalate your incident, and dispatch an engineer to your location. And if you don’t need the fastest time possible for your environment, you can customize your SLA by device type or priority.
Check out our common Cisco service level agreements (SLAs) below:
7X24X4Every Available Hour
24 hours per day, 7 days a week, including holidays. Engineer on site (if needed) in 4 hours or less.
5x9x4Same Business Day
Monday through Friday, 8AM to 5PM, with an expert engineer on site (if needed) within 4 hours.
5x9xNBDNext Business Day
Available Monday through Friday, 8AM to 5PM, with next business day onsite response and parts delivery.
CustomBespoke SLAs
We can even provide a custom SLA package to suit your needs.
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Ease-of-use and Transparency from One Ticket System
Park Place’s Central Park™ platform is your single, self-service portal. If you want to submit or view support tickets, evaluate your active contracts, add equipment, or observe real-time events, you can do it here.
Benefits of Choosing Park Place
Enable Cisco predictive maintenance with ParkView Automated Support™. Our tool monitors for incidents 24/7 and detects faults proactively.
3rd party Cisco support at 30-40% less than the OEM.
Choose an SLA that is customized to your needs. We can have a field engineer on site within 4 hours!
Our Cisco hardware repair services are backed by a First Time Fix™ Guarantee Learn more.
Keep hardware running longer and maximize ROI.
Wherever your Cisco equipment is located, we are there to help.
Our own portal allows you to submit tickets, read dashboards and contact our support team 24/7.
Additional Cisco Services
Frequently Asked Questions
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How do you monitor my Cisco hardware?
ParkView Automated Support™ is powered by our proprietary Entuity Software™ to monitor your server & network infrastructure which links directly to the Central Park portal for fast support. Whenever an issue arises, ticketing, triage, part(s) order, and technician alerts happen automatically!
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Why does your support cost less than OEM support?
Many OEMs charge a premium for their highest level of support, but with the largest team of badged L1-L3 engineers, we can provide up to 24×7 SLAs at the same rate as the base level of the OEM. Plus, we can keep your hardware running past the OEM’s End of Service Life (EoSL) date, allowing you to use the hardware on your timeline.
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Can I remove Cisco devices mid-term if we decommission them?
Yes, all we need is 60-day notice of you dropping your Cisco device(s) from the contract. Then we will credit you back the unused amount.
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Where can I find out if you support my specific Cisco hardware?
You can find all of the Cisco models we support on our supported products list.
