Pure Storage Hardware Support

Offering hardware support for Pure Storage devices.

Supporting your Pure Storage equipment for as long as you need it

With Park Place Technologies, you can maintain your Pure Storage equipment past its warranty or end of service life and get direct access to our technical support.

Supported Pure Storage Devices

Park Place ensures that your Pure Storage devices are up and running at a high-performance rate even after the end of service life is reached. Park Place supports the following Pure Storage devices.

NOTICE: Support for the Pure Storage M-Series is temporarily on hold for new enquiries.

    • M10   (Temporarily Unavailable)
    • M20   (Temporarily Unavailable)
    • M50   (Temporarily Unavailable)
    • M70   (Temporarily Unavailable)
    • M10R2   (Temporarily Unavailable)
    • M20R2   (Temporarily Unavailable)
    • M50R2   (Temporarily Unavailable)
    • M70R   (Temporarily Unavailable)

Flexible Service Levels

Park Place allows you to extend the life of your data center hardware by providing world-class service and support that includes our fast and responsive 24/7 domestic call center. Park Place supports the following Pure Storage devices:

  • 24 hours a day, 7 days a week
  • Initial phone-based diagnosis
  • Field Engineer on-site (if required) within 4 hours after customer contact

A Portal in Your Pocket

The first of its kind in the third-party hardware maintenance category, PPTechMobile brings the self-service convenience of our customer portal (Central Park) right to your mobile devices.

Features:

  • Submit, edit and view incidents
  • Monitor escalation processes
  • Access all contracted assets
  • In order to use PPTechMobile, customers will first need to register for Central Park.
  • Learn more here.

Engineer Expertise

We employ a comprehensive team of field service and advanced L3 engineers that have an average of 15+ years of direct OEM experience with storage hardware. These teams are located in cities around the world and can be on-site at your facility within 4 hours. That’s professional support whenever you need it, wherever your storage hardware is located.
  • 400+
    Global Professionals
  • 15+
    Years Average Experience
  • 100K+
    Service Calls in 2020

Central Park Customer Portal

View all your assets and solve any issue with greater efficiency and improved response times. Central Park provides a single pane of glass that allows you to:
  • Get real-time visibility for all events
  • Submit a ticket
  • View open/closed tickets
  • View all active Park Place contracts
  • View all assets under contract (active or inactive)
  • Add equipment
  • Add, update, enable, and disable technical contacts per location